5 paradigm of how to serve consumers well

Aiming to understand the paradigm of service, roles and responsibilities within the service chain and can develop customer service orientation competence so as to develop the ability to understand customer needsThere are 5 paradigm of how to serve consumers well, namely:

1. Always switched places (empathy) 
2. Always treat people as human beings and not as objects 
3. There is always a lot to give 
4. Always sincere in serving customers 
5. Always make sure the customer is satisfied
   

And 5 Ways customer service skills a must-have, are:

• Understanding customer needs
• Run the customer chain
• Providing the right solution to the customer
• Build a relationship with behavior guidelines PLN
• Establish collaboration services

Elements of PLN Services

• Quality Service
• Personal Service
• Core Service

Measures of success in view of the level of service quality pencapaiaan

• SQL (Service Quality Level) is a measure of service performance standards to be achieved by each unit that exist throughout PLN. Where each unit must set targets of performance for each service customers in obtaining the best value.

The service chain is any situation where a customer make contact with one of the representatives of the organization or company.The order of the service chain is formed of a series of work processes. Basic costumer service:

•  Building the initial impression; gives the first impression to the customer with a good impression so that customers be comfortable.

•  Understanding the problem; to ensure the same problems seen with customer complaints

•  Searching for the cause; problem solving ability depends on how we find the root cause of the problem (and not on the symptoms)

•  Formulate the problem; explain the problem clearly and precisely target customers to be understanding of the problems facing

•  Offers a win-win solution; after knowing the source of the problem, tell a few options and select the best solution. Always think of the best in problem solving

•  Putting the final touches; after completion of servicing customers then give a final touch in order to get customer service experience can be remembered

Building relationships with customers in order to win their hearts, There are four points in developing skills by way of personal service

•  Shows empathy
•  Communicate positively
•  Provide feedback
•  Running PLN code of conduct in dealing with customers

Build Cooperation as for steps towards the creation of good cooperation

• o Build a climate of mutual engagement
• o Try to understand the other person's perspective
• o Indicate your perspective on the problems and consequences
• o Decide clear action plan
• o Demonstrate your appreciation of the efforts of others